The customer and employee
delight engine you deserve

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Freshdesk Omnichannel Suite

Delight your customers with effortless omnichannel service
Engage in more meaningful conversations every day, across every channel, with every customer.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!

Pricing Plan

Support Desk combines best-in-class ticketing, self-service, and reporting.

Free

From getting started

$0

UNLIMITED agents
  • Email & Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • Team Collaboration

Growth

For fast growth

$15

/agent/month, billed annually

$18

/agent/month, billed annually
  • Automation
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business hour
  • Custom Email Server
  • Email & Custom Ticket Views
  • Ticket Fields & Status
  • Customer Fields
  • Custom SSL

Pro

For high performance

$49

/agent/month, billed annually

$59

/agent/month, billed annually
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • CSAT Survey & Reports
  • Multiple SLA & Business hours
  • SLA Reminder & Escalation
  • Multilingual Knowledge Base
  • Custom Apps

Enterprise

For Enterprise-grade support

$79

/agent/month, billed annually

$95

/agent/month, billed annually
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot
  • Includes 5000 bot sessions/month
  • Assist Bot
  • Auto-triage
  • Article Suggester
  • Robo Assis
  • Canned Response Suggest
  • Multiple products (Unlimited)
  • Social Signals

Support Desk combines best-in-class ticketing, self-service, and reporting.

Growth Omnichannel

For fast growth

$29

/agent/month, billed annually

$35

/agent/month, billed annually
  • Email, Social, Messaging, Telephony Channels
  • Includes up to 2000 Bot Sessions/Month
  • Includes up to 2000 Incoming Minutes/Month
  • Knowledge Base Approval Workflow
  • Chatbot Builde
  • Chatbot Analytics
  • Messaging Topics
  • Contact Management
  • SLA & Business hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call Reports
  • Omnichannel Dashboard

Pro Omnichannel

For high performance

$59

/agent/month, billed annually

$71

/agent/month, billed annually
  • Whatsapp Business
  • Apple Business Chat
  • Omnichannel Customer Timeline
  • Omnichannel Knowledge Base
  • Roles & Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Suppor
  • Includes 3000 Local Incoming Min/Month
  • Includes up to 3000 Bot Sessions/Month
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • Custom Apps
  • Holiday Routing
  • Advanced Call Management
  • Agent Availability Report
  • CSAT Survey & Report

Enterprise Omnichannel

For Enterprise-grade support

$99

/agent/month, billed annually

$119

/agent/month, billed annually
  • Omniroute™
  • IP Range Restriction
  • Email Bo
  • Voicebot
  • Speech-enabled IVR
  • Includes up to 5000 Bot Sessions/Month
  • Includes 5000 Local Incoming Min/Month
  • Abandoned Call Metrics
  • Assist Bot
  • Robo Assist
  • Canned Response Suggester
  • Article Suggeste
  • Social Signals
  • User Authentication (JWT)
  • Service Level Monitorin

All prices are exclusive of applicable taxes

Freshdesk Support Desk

Delight your customers with effortless omnichannel service
Engage in more meaningful conversations every day, across every channel, with every customer.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!

Pricing Plan

Support Desk combines best-in-class ticketing, self-service, and reporting.

Free

From getting started

$0

up to 100 agents, billed annually

$0

up to 100 agents, billed monthly
  • Email & Email & Social Ticketing
  • Ticket Dispatch
  • Knowledge Base
  • Ticket Trend Report
  • Datacenter Location
  • Team Collaboration

Growth

For fast growth

$15

/agent/month, billed annually

$18

/agent/month, billed annually
  • Automation
  • Collision Detection
  • Marketplace Apps
  • Helpdesk Report
  • SLA & Business hour
  • Custom Email Server
  • Email & Custom Ticket Views
  • Ticket Fields & Status
  • Customer Fields
  • Custom SSL

Pro

For high performance

$49

/agent/month, billed annually

$59

/agent/month, billed annually
  • Round-robin Routing
  • Custom Roles
  • Custom Reports and Dashboards
  • Customer Segments
  • Versions in Knowledge Base
  • Multiple Products (up to 5)
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • CSAT Survey & Reports
  • Multiple SLA & Business hours
  • SLA Reminder & Escalation
  • Multilingual Knowledge Base
  • Custom Apps

Enterprise

For Enterprise-grade support

$79

/agent/month, billed annually

$95

/agent/month, billed annually
  • Skill-based Routing
  • Sandbox
  • Audit Log
  • Knowledge Base Approval Workflow
  • Agent Shifts
  • IP Range Restriction
  • Email Bot
  • Includes 5000 bot sessions/month
  • Assist Bot
  • Auto-triage
  • Article Suggester
  • Robo Assis
  • Canned Response Suggest
  • Multiple products (Unlimited)
  • Social Signals

Support Desk combines best-in-class ticketing, self-service, and reporting.

Growth

For fast growth

$15

/agent/month, billed annually

$18

/agent/month, billed annually
  • Email, Social, Messaging, Telephony Channels
  • Includes up to 2000 Bot Sessions/Month
  • Includes up to 2000 Incoming Minutes/Month
  • Knowledge Base Approval Workflow
  • Chatbot Builde
  • Chatbot Analytics
  • Messaging Topics
  • Contact Management
  • SLA & Business hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call Reports
  • Omnichannel Dashboard

Pro

For high performance

$59

/agent/month, billed annually

$59

/agent/month, billed annually
  • Whatsapp Business
  • Apple Business Chat
  • Omnichannel Customer Timeline
  • Omnichannel Knowledge Base
  • Roles & Permissions
  • Custom Reports
  • Co-browsing
  • Multilingual Suppor
  • Includes 3000 Local Incoming Min/Month
  • Includes up to 3000 Bot Sessions/Month
  • Includes up to 5000 Collaborators
  • Extendable API Limits
  • Custom Apps
  • Holiday Routing
  • Advanced Call Management
  • Agent Availability Report
  • CSAT Survey & Report

Enterprise

For Enterprise-grade support

$79

/agent/month, billed annually

$95

/agent/month, billed annually
  • Omniroute™
  • IP Range Restriction
  • Email Bo
  • Voicebot
  • Speech-enabled IVR
  • Includes up to 5000 Bot Sessions/Month
  • Includes 5000 Local Incoming Min/Month
  • Abandoned Call Metrics
  • Assist Bot
  • Robo Assist
  • Canned Response Suggester
  • Article Suggeste
  • Social Signals
  • User Authentication (JWT)
  • Service Level Monitorin

All prices are exclusive of applicable taxes

Freshdesk Messaging

Delight your customers with effortless omnichannel service
Engage in more meaningful conversations every day, across every channel, with every customer.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!

Pricing Plan

Support Desk combines best-in-class ticketing, self-service, and reporting.

Free

From getting started

$0

up to 100 agents, billed annually

$0

up to 100 agents, billed monthly
  • No FREE sessions
  • Chatbots
  • Chatbot Analytics
  • Inbox Views
  • Topics
  • Groups
  • Conversation Labels
  • Bulk Actions
  • User Properties
  • Mobile SDK
  • Wordpress
  • Freshdesk integration
  • Shopify
  • 10K MUV/account

Growth

For fast growth

$15

/agent/month + pay/min, billed annually

$18

/agent/month + pay/min, billed monthly
  • Up to 2000 bot sessions/month FREE
  • Assignment Rules
  • Priority Inbox
  • Canned Responses
  • Private Notes
  • User Events & Timeline
  • User Segmentation
  • Business Hours (Global)
  • Offline experience
  • Basic Dashboard
  • FAQs
  • Conversations Overview Report
  • Facebook Messenger
  • Files
  • Marketplace (App Store)
  • 100K MUV/agent

Pro

For high performance

$39

/agent/month + pay/min, billed annually

$47

/agent/month + pay/min, billed monthly
  • Up to 3000 bot sessions/month FREE
  • WhatsApp Business
  • Apple Business Chat
  • Auto-resolve
  • IntelliAssign
  • Business Hours (by Groups)
  • Co-Browsing
  • Live Translate
  • Advanced Dashboard
  • Advanced Automations
  • Team Performance Report
  • Agent Availability Report
  • Roles and Permissions
  • CSAT Survey and Report
  • Conversation APIs
  • 300K MUV/agent

Enterprise

For Enterprise-grade support

$69

/agent/month + pay/min, billed annually

$83

/agent/month + pay/min, billed monthly
  • Up to 5000 incoming minutes/month FREE
  • Allowed IPs
  • Allowed Domains
  • User Authentication(JWT)
  • 400K MUV/agent

Support Desk combines best-in-class ticketing, self-service, and reporting.

Growth Omnichannel

For fast growth

$29

/agent/month, billed annually

$35

/agent/month, billed annually
  • Up to 2000 bot sessions / month FREE
  • Up to 2000 incoming minutes/month FREE
  • Email, Social, Messaging, Telephony channels
  • Knowledge Base
  • Chatbot Builder
  • Chatbot Analytics
  • Topics
  • Contact Management
  • Custom Inbox Views
  • SLA and Business Hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call Reports
  • Basic Omnichannel Dashboard

Pro

For high performance

$59

/agent/month, billed annually

$59

/agent/month, billed annually
  • Up to 3000 bot sessions/month FREE
  • Up to 3000 incoming minutes/month FREE
  • Custom SLA and Business Hours
  • Custom Roles and Permissions
  • Custom Reporting and Dashboards
  • WhatsApp Business
  • Apple Business Chat
  • Team Performance Report
  • Advanced Automations
  • Multilingual Support
  • Multi product (up to 5)
  • Extendable API limits
  • Collaborators (up to 5000)
  • Knowledge Base Versioning
  • Holiday Routing
  • Agent Availability Report
  • Advanced Call Management
  • CSAT Survey & Report
  • Custom Apps

Enterprise

For Enterprise-grade support

$99

/agent/month, billed annually

$119

/agent/month, billed annually
  • Up to 5000 bot sessions/month FREE
  • Up to 5000 incoming minutes/month FREE
  • IP Range Restriction
  • Sandbox
  • Agent Assist Bot
  • Email Bot
  • Auto-triage
  • Canned Responses Suggester
  • Solutions Suggester
  • Allowed IPs
  • Audit Log
  • KB Approval Workflow
  • Collaborators (up to 5000)
  • Agent Shifts
  • Thank you Detector
  • Social Signals
  • User Authentication (JWT)
  • RPA Connectors
  • Omnichannel Routing
  • Voicebot
  • Speech-enabled IVR
  • Abandoned Call Metrics
  • Service Level Monitoring

All prices are exclusive of applicable taxes

Freshdesk Contact Center

Delight your customers with effortless omnichannel service
Engage in more meaningful conversations every day, across every channel, with every customer.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!

Pricing Plan

Support Desk combines best-in-class ticketing, self-service, and reporting.

Free

From getting started

$0

/agent/month + pay/min, billed annually

$0

/agent/month + pay/min, billed monthly
  • No FREE minutes
  • Buy Local Numbers
  • Inbound Caller ID
  • Desktop Notifications
  • Call Notes
  • Custom Greetings
  • Call Metrics

Growth

For fast growth

$15

/agent/month + pay/min, billed monthly

$18

/agent/month + pay/min, billed monthly
  • Up to 2000 incoming minutes/month FREE
  • Number Porting
  • Basic Call Queues
  • Wait Queues
  • Voicemail
  • Warm Transfer
  • Call Recording
  • Pre-built Reports

Pro

For high performance

$39

/agent/month + pay/min, billed monthly

$47

/agent/month + pay/min, billed monthly
  • Up to 3000 incoming minutes/month FREE
  • Holiday Routing
  • Advanced Call Metrics
  • Call Barging
  • Call Center Agent Statuses
  • Call Recording Opt-out
  • Agent Availability Report
  • Queue Callback (Virtual Hold)
  • Routing Automation
  • Power Dialer
  • Call Lifecycle
  • Call Monitoring
  • Pause Recordings
  • IVR (Phone Trees)
  • Custom Reports
  • Call Conferencing
  • Bring Your Own Carrier
  • SIP Connections
  • Agent Extensions
  • Call Tagging
  • Smart Escalations

Enterprise

For Enterprise-grade support

$69

/agent/month + pay/min, billed monthly

$83

/agent/month + pay/min, billed monthly
  • Up to 5000 incoming minutes/month FREE
  • Omnichannel Routing
  • Speech Enabled IVR (Phone Trees)
  • Voicebot
  • Abandoned Call Metrics
  • Service Level Monitoring
  • Includes 5000 bot sessions/month

Support Desk combines best-in-class ticketing, self-service, and reporting.

Growth Omnichannel

For fast growth

$29

/agent/month + pay/min, billed annually

$35

/agent/month + pay/min, billed monthly
  • Up to 2000 bot sessions/month FREE
  • Up to 2000 incoming minutes/month FREE
  • Email, Social, Messaging, Telephony channels
  • Knowledge Base
  • Chatbot Builder
  • Chatbot Analytics
  • Topics
  • Contact Management
  • Custom Inbox Views
  • SLA and Business Hours
  • Marketplace Apps
  • Automations
  • Data Center Location
  • Ticket, Conversation, and Call reports
  • Basic Omnichannel Dashboard

Pro

For high performance

$59

/agent/month + pay/min, billed annually

$71

/agent/month + pay/min, billed monthly
  • Up to 3000 bot sessions/month FREE
  • Up to 3000 incoming minutes/month FREE
  • Custom SLA and Business Hours
  • Custom Roles and Permissions
  • Custom Reporting and Dashboards
  • WhatsApp Business
  • Apple Business Chat
  • Team Performance Report
  • Advanced Automations
  • Multilingual Support
  • Collaborators (up to 5000)s
  • Multi Product (up to 5)
  • Extendable API limits
  • Knowledge Base Versioning
  • Holiday Routing
  • Agent Availability Report
  • Advanced Call Management
  • CSAT Survey & Report
  • Custom Apps

Enterprise

For Enterprise-grade support

$99

/agent/month + pay/min, billed annually

$119

/agent/month + pay/min, billed monthly
  • Up to 5000 bot sessions/month FREE
  • Up to 5000 incoming minutes/month FREE
  • IP Range Restriction
  • Sandbox
  • Audit Log
  • KB Approval Workflow
  • Agent Shifts
  • Email Bot
  • Auto Triage
  • Collaborators (up to 5000)
  • Thank You Detector
  • Social Signals
  • Solutions Suggester
  • Agent Assist Bot
  • Canned Response Suggester
  • RPA Connectors
  • User Authentication (JWT)
  • Service Level Monitoring
  • Omnichannel Routing
  • Speech Enabled IVR
  • Voicebot
  • Abandoned Call Metrics

All prices are exclusive of applicable taxes

Freshdesk Customer success

Delight your customers with effortless omnichannel service
Engage in more meaningful conversations every day, across every channel, with every customer.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!

Pricing Plan

Estate

Ideal for dedicated

success teams

$79

/ user / month, billed annually

or $95 / user / month, billed monthly

+ Platform $499

/ month, billed annually

or $625 / month, billed monthly

10,000 Accounts

100,000 Emails / month

3 Maintained integrations

  • Health Scoring
  • Proactive Alerts
  • Reporting and Analytics
  • Goal and Task Managemen
  • Email Campaigns
  • Email Triggers

Forest

Built for the

enterprise

$129

/ user / month

or $150 / user / month, billed monthly

+ Platform $749

/ month, billed annually

or $950 / month, billed monthly

200,000 Accounts

250,000 Emails / month

8 Maintained integrations

  • Health Scoring
  • Proactive Alerts
  • Reporting and Analytics
  • Goal and Task Managemen
  • Email Campaigns
  • Email Triggers
  • Account Hierarchy
  • Team Performance
  • Multiple Products
  • Enterprise SLA

Tap into our expertise

Learn how 1218 Global and Freshwork can kick start your Digital Transformation.