Terms of Services

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Products Policy

BY ACCEPTING THIS AGREEMENT OR ACCESSING OR USING THE SERVICE, YOU ARE AGREEING TO THE TERMS
AND CONDITIONS OF THIS AGREEMENT.

IF YOU ARE USING ANY SERVICE AS AN EMPLOYEE, AGENT, OR CONTRACTOR OF A CORPORATION, PARTNERSHIP
OR SIMILAR ENTITY, THEN YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO SIGN FOR AND
BIND SUCH ENTITY IN ORDER TO ACCEPT THE TERMS OF THIS AGREEMENT. THE RIGHTS GRANTED UNDER THIS
AGREEMENT ARE EXPRESSLY CONDITIONED UPON ACCEPTANCE BY SUCH AUTHORIZED PERSONNEL.

Modifications to this Agreement: From time to time, Freshworks may modify this Agreement. Unless otherwise
specified by Freshworks, changes become effective for Customer upon renewal of the then-current Subscription
Term or entry into a new Service Order Form after the updated version of this Agreement goes into effect.
Freshworks will use reasonable efforts to notify Customer of the changes through communications via
Customer’s Account, email or other means,

The “Effective Date” of this Agreement is the date which is the earlier of (a) Customer’ initial access to any
Service through any online provisioning, registration or order process or (b) the effective date of the first Service
Order Form, as applicable, referencing this Agreement. This Agreement will govern Customer’s initial purchase
on the Effective Date as well as any future purchases made by Customer that reference this Agreement.

These Terms of Service (the “Agreement’) is entered into by and between Freshworks Inc,, a Delaware
corporation (‘Freshworks”or “Provider”) and the person or entity placing an order for or accessing the Service

Provision of Service

Freshworks will make the Services and Software available to Customer pursuant to this Agreement, the
Supplemental Terms (where applicable), the applicable SOF, and the Documentation, and provide such Services
in accordance with this Agreement, including the DPA, Professional Services Terms, the BAA (if applicable), the
Privacy Notice, and laws and government regulations applicable to Freshworks’ business, during each
Subscription Term. During the Subscription Term, Freshworks grants to Customer a limited, non-exclusive right
to access and use the Services and Software only for its internal business purposes, for up to the number of
Users included in the Service Plan or otherwise noted in the SOF, including the right to download, install and use
the Mobile Apps in connection with the authorized use of the Services.

Responsibilities of Customer

a. Customer Account. Customer may need to register for an Account in order to place orders or access or receive
the Services. Customer agrees to keep its Account information current, accurate and complete so that
Freshworks may send notices, statements and other information to Customer via email or through its Account,
which notifications will be subject to this Agreement and the Privacy Notice. Customer will be responsible for
maintaining the confidentiality of User login information and credentials for accessing the Services and will notify
Freshworks promptly of any loss, misuse, or unauthorized disclosure of such login information and/or
credentials of which Customer becomes aware. Freshworks and its Affiliates will not be liable for any damage or
loss that may result from Customer’s breach of the foregoing obligations.

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