The customer and employee
delight engine you deserve


We make it fast and easy for businesses to delight their customers and employees.

Freshworks Services

All our products are affordable, quick to implement, and designedfor the end-user.
So your IT, customer service, sales, marketing, and HR teams can
effortlessly create delightful experiences at scale.

Product Consulting

Engage in more meaningful
conversations every day, across
every channel, with every customer.


Personalize engagement,
shorten your sales cycle, and
grow your business with

Implementation Plans

Send the right message at the right time to convert more leads with Freshmarketer.

Product Reselling

Modernize ITSM with an intuitive, fast-time-to-value, and intelligent solution.

Tap into our expertise

Learn how 1218 Global and Freshwork can kick start your Digital Transformation.