Turn Strategy into Reality with
Freshworks Technology
and 1218 Global


Agile, Committed, Collaborative! We are your technology partner.

Why choose 1218 Global?

1218 Global resources have provided premium services to PeopleSoft customers for over two decades. We offer both Managed and Professional services, allowing us to fulfil a complete range of services, from solution design, configuration and build, through implementation and ongoing support & maintenance.

We possess extensive knowledge of the various industry verticals and understand the business processes around them, which allows us to support companies and their end-users, by better understanding their problems.

The 1218 Global Managed Services team delivers 24/7 coverage, working 5 shifts out of three locations; Dallas, USA; Leicester, UK; Noida, India.

Our teams are built up using consultant level resources, most with a minimum of 10+ years’ experience, which ensures our customers receive a high quality of service.

We strive to make the support of your systems our responsibility and take away the pain and effort that supporting enterprise systems can bring.

Every 1218 Global client receives a monthly service report and review meeting. We review our performance against SLA, recurring issues requiring problem resolution, areas where users require additional training, issues hit during the month and much more.

Our team is encouraged to be proactive and look out for potential issues or improvements that could be made. With our pricing plan and onshore/offshore support model, our services are very competitive, leaving room to reduce cost.

All services offer excellent SLA targets, so your end-users and customers will receive a guaranteed level of service.

Tap into our expertise

Learn how 1218 Global and Freshwork can kick start your Digital Transformation.